Refund policy
Refund & Returns Policy
Returns
At NovaSheds, we want you to be completely satisfied with your purchase.
If you are not satisfied with your order, you may request a return within 30 days of receiving your item.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging whenever possible.
- Proof of purchase is required.
Non-Returnable Items
Certain products cannot be returned, including:
- Products damaged due to misuse.
- Items returned outside the 30-day return period.
- Products that have been modified after delivery.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging.
We will review your request and provide an appropriate solution.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please note that it may take several business days for your payment provider to process the refund.
Return Shipping
If the return is due to a change of mind, the customer is responsible for return shipping costs.
If the item is confirmed to be faulty, damaged during delivery, or incorrect, NovaSheds will provide an appropriate resolution in accordance with applicable consumer rights.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: support@novasheds.shop